Delivery & Returns

We inform our customers that delivery takes place either one day in advance or on the same day, according to the following time slots:

Morning: 08:00 AM - 01:00 PM Afternoon: 01:00 PM - 06:00 PM Evening: 06:00 PM - 10:00 PM

1. The customer must arrange payment upon the transporter’s arrival (the deposit is not included in this payment).

2. For any information, please contact the following numbers: + (32) 02 538 89 33 / + (32) 0484 135 135

3. Our transporters only unload at the access point near your premises. They do not carry equipment inside the venue, room, house, hallway, etc.

4. Please ensure there is space available for our transporter whenever possible.

5. You are responsible for transporting the equipment from the delivery point.

6. Please always provide two reachable phone numbers.

7. If you do not respond, your transport will be scheduled last.

8. Your transport will be automatically canceled if you do not answer our repeated calls.

9. You will receive a call from us between Sunday and Monday of your event week to confirm your transport.

10. The customer must prepare 2 to 3 people capable of loading/unloading the equipment. Otherwise, the transporter reserves the right to return to the depot without loading/unloading, and no rescheduling will be possible.

11. We make every effort to respect the agreed time slots for transport. However, unforeseen circumstances such as weather conditions, traffic, strikes, etc., may delay or prevent transport services, for which we cannot be held responsible.

Farouni SPRL thanks you for your understanding and kindly asks you to comply with the regulations.